Umpqua bank Essay Example | Topics and Well Written Essays - 1000 words

Umpqua bank - Essay Example This paper will discuss the culture at Umpqua in relation to Steins theories of organizational culture. The bank as it sat when Davis took over was starting into its midlife. It had grown and was popular but it was also fighting the possibility of a buyout. Their culture of a small town friendly bank was already ingrained and now they needed to move on. As they said, their present culture was stretched. They needed someone to come with a new plan, make the changes needed and move the culture forward rapidly and that is exactly what Davis did. This new CEO had a vision and was in no way afraid to tell everyone about it, bringing many on board right away. Then to assure that others could see his vision, he sent staff out to popular shopping areas and ask them to look around and figure out what was popular about them. He started calling the bank a store and the thought process about the bank began to change all together. Without them even realizing it, he had put together his change team and the ideas that came out were theirs which was even better. He brought in designers to help the change team figure out how best to put together areas that would meet the needs of their customers. They began to see the things that were most important about customer service such as getting people who could not serve the customer out of sight and cross-training everyone else so they could move the customer through quicker. Schein asks first, "Why change" This is exactly the question that Davis put to the staff and then he ask them if changing the outside was good enough. Did the inside not also need to change The second question is "What does the future need to look like" By this time, Umpqua was on a roll. They had a unique name and a unique concept and now they wanted a building design that met all those needs and that is what they got. The building itself was like no other bank building had ever been. It included all kinds of services for customers including use of the internet and financial counseling. All of the things included created a win-win situation for the customers and the bank. Assessing the present state according to Schein (2009) is important so the change team can evaluate where the present state is as compared to where the new state needs to go. This is often one of the most difficult tasks for a change team to manage due to the fact that the present state according to Schein (2009) is often difficult for them to see. They decided that the only way to get what they wanted was to spend their time 100% making the customer happy and they were only doing that 1/2 of the time now. To solve this problem they put together training sessions for all new managers and for anyone inside the business who felt they might want to move up eventually and trained them in what the new culture was, how it worked and how to please the customer 100% of the time. They also sent these people out to other stores that they felt were doing very well and were within the cultural dynamics that they wanted so they could see firsthand how it was supposed to work. They talked about t he "wow factor" and roll played how the customer should be treated and it would feel to them if they were a part of that service. Shein (2009) often says that the administrative staff must be fully onboard to assure a culture change

''Storm Center'' by David M. O'Brien Essay Example | Topics and Well Written Essays - 2000 words

''Storm Center'' by David M. O'Brien - Essay Example He illustrates it in a such stoical manner, that the power of America's superior anti-democratic and opposition of majoritarian institution completely depends upon the endorsement or agreement of the country. Even though we think that when it comes to politics, we pay close attention to the elected branches, Alexis de Tocqueville was his common acute as well as observed that hardly any issue which is political take place in the United States that is not determined, ,into a legal question. As Justice Oliver Wendell Holmes stated that the Court turns into what is called a ''storm centre'' when it tackles a passion-stirring concern weather it be assimilation, crime, abortion, affirmative action. ''Storm Center'' by David M. O'Brien gives instance of the above mentioned issues. Given the reality that the Court is an oligarchy and all relies on only 9 lords, each and every one of whom is expected to have strong belief and a powerful persona; it would be astonishing if personal hostility did not take place in the procedures. O'Brien in a brilliant manner presents the example of Justice James C. McReynolds, he considers him as being anti-Semitic, would exit from the conference room every time Justice Louis D. Brandeis started to speak . Nevertheless O'Brien points out realistically that irrelevant frustration that has no big part in the important decisions. The Justices are restricted via the type of courtesy which is incorporated into the Court's cases (for example they all of them shake hands each others hands before starting a conference) by the gracefulness of its political position as well as by institutional and prudential concern; unpredicted coalition are made on sensitive issues. O'Brien does not give in blow-by-blow accounts of fights -although he gives quite a few good accounts of the cases however he pays more attention to analyzing the structure and operations of the Court. He states that it has turned into common knowledge, that Justices are frequently selected for their apparent ideological likeness to whoever the President is at present , just to let down their sponsor once installed. An well liked example of O'Brien is of president Dwight D. Eisenhower's choice of Chief Justice Earl Warren. (President Reagan's consultant clearly knows their record; his most recent recommendation to the Court appears to be diligently proposed in order evade any surprises.) Kind Of Research And Analytic Method O'Brien is clear as well as remarkable in the powerful analytic method he uses to explain how the Justices allocate their work. He has used qualitative research as he has utilized pervious literature for the court cases in order to proof his point . this kind of research has led him to give valid information regarding the fact that law clerks have achieved power in current years, as the load of work has increased, although he thinks that their influence is less than that influence which readers of his last publication ''The Brethren'' had . Although the importance that he has given to collegiality ever since the time of Chief Justice John Marshall as well as the strong wish for consent, particularly on important issues , foremost decisions have occasionally been